Privacy Policy

This Privacy Policy describes how Home Help Desk ("Home Help Desk," "we," "us," or "our"), operated by GravyGrabber LLC, collects, uses, and shares information when you interact with us in connection with a home service request.

Information We Collect

• Contact details such as your name, phone number, and email address.
• Service request details such as the service needed, zip code or service location, preferred timing, and basic notes.
• Communication content, including text messages and inquiries you send to us.
• Basic technical information such as device type, browser, and pages viewed on our website.

How We Use Information

• To respond to and route your service request to the relevant local service business.
• To send appointment, estimate, or follow-up communications by SMS, voice call, or email.
• To maintain and improve our intake and communication services.
• To comply with applicable legal obligations.

Sharing With Service Businesses

We share your request details with the local service business associated with your inquiry so they can contact you about pricing, scheduling, or availability. We do not share your information with unrelated third parties for their own marketing purposes.

SMS and Communication Data

If you provide your phone number, you may receive SMS or voice communications related to your service request. Message and data rates may apply. You can reply STOP at any time to opt out of SMS messages, or HELP for help. SMS opt-in data and consent records are not shared with third parties for marketing purposes.

Cookies and Basic Analytics

We may use cookies or similar technologies to operate our website and understand basic usage patterns. You can control cookies through your browser settings.

Data Retention

We retain request and communication data for as long as needed to provide our services, resolve disputes, and comply with legal obligations.

Your Choices

• Reply STOP to opt out of SMS messages.
• Contact us to request access, correction, or deletion of your information.

Do Not Sell

We do not sell personal information.

Contact

Questions about this Privacy Policy? Email support@homehelpdesk.net.